Email Support Specialist

About this role

Join our support team and help customers via email. You'll provide thoughtful solutions to customer questions, troubleshoot issues, and ensure every interaction is positive. Perfect for detail-oriented individuals with strong writing skills.

Requirements

• ✓
  Excellent written communication skills
• ✓
  Strong problem-solving abilities
• ✓
  Patient and empathetic approach
• ✓
  Fluent in English

Responsibilities

• Respond to customer emails within SLA targets
• Provide clear and helpful solutions
• Escalate complex issues to senior team members
• Maintain detailed documentation